The COVID-19 pandemic has been difficult on everyone–from students to faculty to staff. The higher education communities who are faring better through these challenging times are the ones who are conveying open, authentic communications. This Inside Higher Ed article explains.

During the past year many higher education professionals have worked from home and conducted their roles without the use of a campus phone. With Zoom overtaking the phone–and not set to go away anytime soon–some are wondering if this era is ringing in the end of campus phones? This Inside Higher Ed article examines that question.